Customers will be sent a confirmation email once they have placed an order and it has been received by Will Lane. Orders are typically processed within 1 – 3 business days and ship via USPS, UPS, or FedEx. A tracking number will be sent once an order has been shipped. Will Lane reserves the right to cancel and refund any order, at any time, for any reason. For any questions regarding orders, please email info@will-lane.com.